Call Center

something worth sharing...

chat conversation with mace after reading her post on her blog:


Mace: i got in sa US airways...i passed their interviews and all that...tapos something came up na nman..good thing tnawagan na ako ng convergys..kaya nde na ako nag 2 isip mag quit ng program
Maricel: and convergys is??? what???
Mace: callcenter din hahaha
Mace: one of the top call center sa phils
Maricel: so, it's a diff call ctr? not only a diff client?
Mace: yup
Mace: not a diff account
Mace: eh grabe nman tlaga gnawa nila eh
Mace: sayang yung one month na pag hihirap namin
Maricel: oh well....
Maricel: ganon talga sis......
Mace: kaya nga
Maricel: at least now you're more confident
Mace: thats one of the good things tlaga na nabigay sa kin ng call center hahaha
Maricel: ganon talga......
Mace: i hope last ko na ang convergys
Maricel: dapat talga ma experience mo lahat....
Mace: cguro nga
Mace: kya nga kawawa yung mga first timer sa call center
Maricel: but u still can not say that you've learned everything.........
Mace: after what happened parang ayaw na nila mag apply sa call center
Maricel: they have to move on and wag pa-apekto
Maricel: ganon talga sa call ctr eh......
Mace: oh yeah...i always believe na everything start from the scratch...kaya pag pasok ko sa convergys..panibago na nman yun..panibagong matututunan at pagsubok
Maricel: different work, different risks
Mace: korek
Maricel: everything has it's own risk
Maricel: nothing is fool-proof
Maricel: lalo ngayon
Mace: korek
Mace: haaay hirap ng buhay


no work is as easy as it may seem. everything has risks involved. we all need to work hard to earn what we want, though sometimes, events don't turn out the way we plan it. just as the case of working in a call center, you're assigned in an account, then, suddenly, without notice, the client decided to pull-out for a thousand and one reasons we don't care about. we trained very hard for this job, then management will tell us that they have to move us to another account. that will definitely piss you off. working hard and giving your best in the training, and only to find out that it'll all go to waste because you wouldn't be able to apply it on the job that it was designed for. is there anything you can do? nuh duh... mainly because we are only employees, we don't call the shots, but merely follow instructions.

some might have given up previous jobs, and sacrificed a lot for trying out the call center business. this is a choice. nobody, i assume forced you into this position. the call center business is similar to the situations that we live in. there are risks involved in everything. there is no assurance for anything, no promises kept unbroken. these are the risks that we take in making our decisions. there is no such thing as a fool-proof job. of course, there is always luck that we wish for, and an effort exerted in hard work. this is still, however, not an assurance. i believe that job security is not easily achieve in our present economy. there are a lot of factors why i've said this, however, this is a limitation in my point of discussion at the moment.

many of us may be traumatized by a bad experience we had at a former job, or by a decision to move to greener pastures but later realized the grass is not green enough on the other side of the fence. this is not a reason for us to give up, but a reason for us to keep striving for what we believe in. however, how will we be able to know if the grass is green on the other side of the fence if we don't take the risk? we need to make decisions, and rely on our sound judgements. we might be a success or a failure for making these decisions, but we just have to be grateful that we've been through the tough and rough times, otherwise, we wouldn't have matured. let success, as well as failures be our teacher to do better in everything that we do.

no man can know everything, otherwise, we stop trying out and learning new things.